Do you have a question about Plato Catering Hire? The chances are you’ll find it among these frequently asked questions.
What kinds of events do you hire out to?
There’s no limit to the kind of event we can hire out to - we pride ourselves on creating possibilities for events of any size or situation. We’re totally flexible and all that matters to us is that you’re able to achieve your vision for your event. Whether it’s one setting or 2,000, and whether it’s a ball, wedding, dinner party, corporate event, funeral or anything else, we can do it.
Do you have an 'Out of hours' number?
Absolutely. Call the office on 01789 491133 and the number will be routed to one of our team.
How soon should I book?
It’s always a good idea to allow plenty of time for your booking so that availability won’t be a problem. Once your plans for your event are shaping up, ask us for a quote and we’ll take it from there.
Of course - we know how important it is that you’re happy with the details, so we would be delighted to welcome you to our base near Stratford-upon-Avon prior to your booking. You’ll have the chance to look around, see our products in person and receive a quote for your requirements. We’re very flexible and can even do a Saturday or an evening if that’s easier for you. Simply give us a call on 01789 491133 to arrange your appointment for a time to suit you.
Can you deliver to me?
We’re based just outside Shakespeare’s home town of Stratford-upon-Avon, and we deliver our superlative range of catering hire products throughout Warwickshire, Worcestershire, Gloucestershire, Oxfordshire, Staffordshire, Derbyshire and the West Midlands.
Can I book a timed delivery and collection?
Our standard delivery and collection period is between 9am and 5pm and we can normally offer a morning or afternoon slot on a week day. Specific timed delivery and collection slots can be booked and will incur an additional charge.
Can you deliver direct to my venue?
Yes. For your convenience, we personally deliver all your order directly to your venue, and collect it again afterwards. If you’re planning a weekend event, we’ll deliver your crockery on Thursday or Friday to give you time to set up, and then we’ll pick it up on Monday. Our delivery team will contact you on the Tuesday before your event to give you an idea of a delivery time slot.
Deliveries and collections are organised between 8:30am and 5pm weekdays. Outside these hours, deliveries and collections can still be organised by special arrangement. Please speak to one of our team on booking.
Can I get items delivered upstairs
If there is an adequate lift then delivery and collection upstairs is covered in the cost. If our Delivery Team have to carry the items upstairs additional costs will be incurred. We can advise on the cost once we have an order and access details (the number of flights of stairs etc) are given to us.
How much will delivery and collection cost me?
We want to keep your costs to a minimum, so our delivery and collection service is priced by the mile rather than a blanket charge. We charge £1 per mile - We calculate the mileage from Plato (B49 6EP) to your location delivery postcode and back to Plato (Collection). The closer you are to Alcester the cheaper it will be, however there is a minimum of delivery/collection charge of £24.70 plus vat with the exception of Alcestrt (£5 plus vat) Our standard delivery and collection hours are between 8am and 5pm Monday to Friday. If you want to specify a particular delivery time slot or a Saturday or Sunday then there will be additional charges. Please call one of our team to talk about your requirements.
Deliveries and Collections are quoted for door-to-door service by a single driver to a ground floor entrance with easy access. If you need a non-ground floor drop off and other requirements then extra charges may apply. To find out please call 01789 491133
Can I collect our order?
You’re more than welcome to collect your order if you’d prefer. Click here to find out how to get to us.
Do I have to wash everything before returning it to you?
We do the washing up for you afterwards. No need to worry about returning the goods clean. All you need to do is simply scrape off excess food and return your order in the same boxes your order arrived in. Very often this proves more cost effective than employing staff to count, wash and re-pack for you.
The wash charge is 29% of the hired washable items (plates, glasses, cutlery, table accessories) . We don’t charge for cleaning furniture or linen. The cleaning charge will be clearly listed on your your quote and confirmation.
In light of the pandemic, we believe it is vitally important that our clients know that all our plates, glasses, cutlery and table accessories will have been thoroughly washed and disinfected by ourselves using commercial grade dishwashers and glass washers before every hire.
What happens if I break something?, or something goes missing?
We understand that glassware and crockery can get broken from time to time, or items go missing, so don’t worry - all we ask is that you pay for the cost of replacing that item. This will either be paid through the refundable deposit paid at the time of booking or the items will be invoiced for payment after the event.
When are you open?
Our offices are open from 8:30am to 5pm weekdays. For weekend emergencies, our main phone line - 01789 491133 - is diverted to one of the Plato team.
Feel free to contact us using the details below, or fill out our short form.