Our Values
Respect. Integrity. Passion. Excellence.
At Plato Catering Hire, these core values are more than just words; they are the foundation for our catering equipment hire business. We continually evaluate these to ensure we always deliver on our customer promise.
We prioritise respectful interactions, uphold integrity in all our dealings, and are passionate about providing top-notch service. Our pursuit of excellence ensures that every aspect of our service exceeds expectations.
Our People
Our team is the most important asset to our business. We rely on them to communicate our ethos with a shared sense of purpose and a common performance culture; they know what the company stands for and never let us down.
We feel the same about all our partners. We like to work with partners who share our approach to outstanding service and are local to us. We work with people we like!
We apply this approach to all the talented people who make Plato Hire tick along.
To understand more about our journey, the philosophy that drives us, and the milestones we’ve achieved since our inception in 1999, look at our About Us page to learn more about…us.
Mission and Vision
Mission
Our mission is straightforward: deliver outstanding customer service consistently. We achieve this through a structured, process-driven approach that reflects our core values of respect, integrity, passion, and excellence. Our focus is to provide catering equipment and ensure each client’s event is successful and memorable. We commit to making every interaction professional, efficient, and customer-centric.
Vision
Our vision is to be the top choice in the event hire industry. We aim to set the standard for quality and service, ensuring that every event we equip is a testament to our dedication to excellence. We strive to be recognised for our size and commitment to quality, innovation, and customer satisfaction. We want to be known as the go-to company for reliable, high-quality catering equipment hire.
Customer Service
Our customers are the focus of everything we do. We are proud to provide outstanding customer service from when you first enquire with us to when you collect your order after your event. You’ll find our staff friendly, welcoming and professional, and they’re here to offer you outstanding customer service.
Our promise is to provide exceptional quality products and outstanding customer service always!
“Your service from the initial email to the final invoice reflects a professional yet personal service that exudes quality. We have already recommended you to a number of our wedding guests, excellent customer service.” Kathryn Dennison.
“What a lovely group of professional people just a phone call puts you at ease, the man on the phone is so kind everything is stress free. I would recommend these people for any catering hire you may need. They simply are the best, price was very inexpensive. Thank you so much.” Pat Dormer.
“A fantastic and professional company to work with. I changed my order several times and they were brilliant! Superb quality products, amazing hassle free service would definitely deal with again and could not recommend highly enough-thank you Sturart and team you made this part of my event go like a dream.” Mandy Lane.
“Glad to see you have been rewarded at last for your relentless, fantastic, efficient service you have always given in helping me achieve my event successfully with each booking.” Kate Parffrey.
“Great people; always making you feel like you are their ONLY client!” Richard Kemp.
The kind words from our customers reflect the high standards we maintain in our service. This dedication to excellence has been recognised with various industry awards and certifications, a testament to our commitment to quality. Learn more about our accolades and industry recognition on our Awards and Certifications.